How to increase accuracy by using the AI Dictionary?
See tutorial video
How to edit my video by editing text?
See tutorial video
Where can I view my receipts and invoices?
Once subscribed, you will be able to view and download them under Account → Invoices → View All
I have subscribed to a subscription plan, what can I do if I need more than the monthly minutes given?
When subscribed to Premium Subscription, you can purchase additional minutes at a discounted price of $6/hour. When subscribed to Bulk Subscription, you can purchase additional minutes at a discounted price of $3/hour
Transcript is not translating, how can I resolve it?
Please ensure that you selected the correct language when uploading the video. You should select the language matching the spoken language in the video.
I uploaded a file less than 5GB, why do I get the message Video size too large?
The size limit of 5GB is based on MP4 format. When uploading a video with a format other than MP4, the converted MP4 may result in a size larger than 5GB. Please upload an MP4 format video less than 5GB to avoid this message.
What do the error means and what can I do to resolve it?
Exceed trial usage : Please purchase mintues or subscribe to continue using the service. Not enough minutes : Purchase more minutes or subscribe then retry. Youtube link failed, please try again : The most common reason is the provided Youtube was uploaded recently, please wait at least 24 hours before trying to transcribe again.
